It ins't every day one bursaries their son, and there are a lot of new things to be aware of, like walking into a store and seeing white socks. I started to cry, not long, nor embarrassing, just remembered no box would go to Oshawa this winter for Christmas. Mostly we go through the difficult times with grace and hope fr a better tomorrow and a home on peaceful shores for our loved ones.Everyone came out to help bring this wish true for me and my son Justin.It was not a very difficult time at all until three weeks ago.
I went to six banks to find his account for closure and it brings closure for the one who is responsible.I had felt very good as I dealt with government workers who did all they could for us and then some, the Ontario special disability benefits department made an exception in Justin's case and donated 1300.00 towards his funeral, it was as if his ancestors were with us thorough the sad ordeal.I felt a strange kind of validation for us.
The first bank my own was sure he was not in their national bank list of customers. So I went to the Royal, on Quimpool Road . We did not find him but a very kind lady there took me into the office and talk at length about this process, she and her mom had gone through with her uncle out in Calgary last year. She assured me it was doable and not a difficult task would take about a week to completed given the correct papers, she had just looked over with me.There should be no problems at all.
Finally we found his account at the Scotia Bank one street over from my house, Justin was always pulling little tricks on me over the years, it how some sweet little boys say "I love you mommy"
On August 15th i went into the bank of Nova Scotia with the correct official paper work, today is September 19th and this task is NOT complete.
The search took almost 20 minutes, I was calm.Then the clerk looked up with tears in her eyes and said "we have him here" I cried openly the connection to him fresh again, again the loss. I just stood there.The clerk went to get someone to help her as she apparently had no experience with this kind of request.So I just stood there for about a half hour.She explained to me my next task in the process would be to come into see a loans specialist on Friday at 2:30.
I came home and called friends and family to say how relieved I was we had found his account and would close it off properly.For some reason perfection is required in this grieving process.Ha! not one of my strong points.Ha!
I met with miss Spiffy who was very quick to relay to me her deaths in the family over the past few months.She spoke about the papers needing to be sent to another department and we should have this completed in there to five days.Since I had a Scotia Bank account the 700.9 dollars would be transferred to my account directly from his.There was no will no need for pprobate. This was also confirmed by my laywer. I cried.She said she would call me. I didn't ask any questions I just trusted the process.I realized it was not personal to them, I went home again to call friends and family for reassurance and validation.
The following week I went in on Tuesday morning to be told she was on vacation for a week and no the amount in my account was zero.I returned on Friday still zero.
On Friday September 14th I filled a complaint with the manager, who reassured me that she was making this request her top priority come Monday she was not sure if the bank was open on Saturday or not.I am however positive she the woman on the phone speaking to me was working in the bank of Nova Scotia.
I waited all day on Monday still no call from them to move this task forward.
Today is the 19th of September with October looming just over the horizon and still not word, In honor of my son and his affairs I will go there this afternoon and come hell or high water will continue to do so until this mess is settled.I have not ever in all my 50 years of business seen such inefficiency, uncommunicative, cold, unreasonableness. i will not ever walk into another bank of Nova Scotia, nor do I suggest anyone else do so.The excuses they have given me, like the branch manager left, the bank is a small one...etc etc. point only to their mealy miserly old ideals in business today.